Frequently Asked Questions
Before you even pick up the phone to call us, take the time to read questions you may have about booking a caterer.
How do I know you will do a good job?
We recommend you check out our catering testimonials. If you and/or your committee have never sampled our food, we invite you to come out for a tasting. Please call Hickory Road BBQ &Catering; at 402-423-1227 to set up a time convenient to you. One taste and you’ll know we’ll do a great job for you.
How much notice do you need to book my catering?
For Drop-Off/Pick-Up Catering, we ask for 24 hours notice. However, please feel free to call us at 402-423-1227 for last minute orders. We’ll move heaven and earth to take care of you.
For Full Service Catering, we recommend you book as far in advance as possible, to insure your date is reserved on our calendar. Feel free to call us for short notice events. If we have an opening, we are more than happy to work with you.
Do you have any minimums for catering?
Our Self-Service Catering packages require you order for a minimum of 15 guests. Our Full Service Catering requires you order for a minimum of 50 guests.
Is Delivery Available?
Yes. Contact us about delivery charges. Delivery charges are based on distance from the restaurant and size of the order. Please call 402-423-1227 for specifics.
What levels of service do you offer?
We currently offer the following:
Self Service Buffet: Served in disposable aluminum pans and trays; perfect for leftovers and easy clean up. You can either come to our restaurant or have it delivered.
Full Service Buffet: We will bring out chaffing dishes and serving pieces for your buffet. Our Catering Captain will set-up and replenish your buffet and keep it tidy during your event. Afterwards, he will clean up everything.
What is your cancellation policy?
For all self-service catering orders, we require at least a four hour notice. For all full service orders, we require 72 hours, as we have scheduled staff and blocked off our catering calendar.
Can You Make Accommodations For Special Diets?
Absolutely! We offer vegetarian and gluten free options.
Can I Get A Quote?
Yes. We are always happy to take your order or put together a catering quote over the phone or via email. Just call 402-423-1227 or email us at firstname.lastname@example.org.
What methods of payment do you accept?
We can accept cash, VISA, Master Card, American Express and Discover. We will accept your personal check with pre-approval.
I only need some items catered. Do I have to purchase one of your buffets?
Absolutely not. We offer all of our catering specialties as a la carte catering items. Order exactly what you need.
Is the service charge a gratuity for employees?
No. Our service charge is a labor charge that includes our staff being on site for the entirety of your event. Gratuities are not required but graciously accepted.
Am I limited to selections that are on the current menu?
Our menu serves as a guideline based upon our most popular food selections. Hickory Road BBQ & Catering prides itself on letting you, the customer; “customize” your own menu. If you would like to serve something that is not on our current menu, please email@example.com.
Does Hickory Road BBQ offer food tastings prior to events?
Hickory Road BBQ & Catering does offer food tastings upon request. There is a $20 charge per person for tastings and if you book your event with Hickory Road BBQ & Catering that money is deducted off your final catering invoice.
Do I need to pay the service charge and a delivery fee?
No. If you choose a delivery and set-up option, you do not have to pay a “service charge”, only a delivery charge. Equipment pickup is included in that fee. If we stay & serve your event (fully staffed, catered event) there is an hourly service charge for the staff.
How far will Hickory Road BBQ & Catering go to cater?
Anything is possible. Please contact a representative to see if we will cater to your area.
What if I am on a restricted budget?
We can customize our menus to fit almost any budget. Please contact one of our booking managers with your specific budget concerns and we will come up with solutions for you.
Does Hickory Road BBQ & Catering Catering Menus include plastic ware?
Yes, plates, forks and napkins are included in our prices.Contact Us